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Delivery Policy


  • HEADSETFACTORYDIRECT.COM guarantees same day shipment for products in-stock placed before 3:00 p.m. Eastern Time.
  • Shipping payment terms are prepaid FOB our warehouse, unless specified otherwise.
  • Visible shipment damage must be noted with the carrier or delivery refused.
  • Hidden damage must be reported to HEADSETFACTORYDIRECT.COM within 72 hours of delivery.
  • HEADSETFACTORYDIRECT.COM orders ship FOB our warehouse. Customer assumes title and full ownership of goods from point of origin. Customer assumes all responsibility for filing lost/damaged claims with carrier. HEADSETFACTORYDIRECT.COM may, as a convenience, file shipment claims on customers’ behalf, as it sees fit
  • Remote areas sometimes require an alternative method of shipping and can be subject to additional charges.
  • Typically you should expect your order in 2-3 days when using UPS.
  • All Shipments are prepaid and added to your invoice by HEADSETFACTORYDIRECT.COM.
  • Actual cost is calculated based on weight and location unless otherwise requested by the customer.
  • If you require same day or next day delivery simply call, chat or email us for a rate or provide us with your Courier Name and Account Number for fastest service.
  • We reserve the right to adjust invoice orders and prices due to website errors.